Return and Refund Policy
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item.
To be eligible for a return, items must be in their original packaging with all tags intact and in the same condition as delivered. Returns requested after the 7-day return period will not be accepted.
Customers are responsible for ensuring items are securely packed for return shipping, as they remain responsible for the product until it reaches us. Any items damaged in transit due to improper packaging will not be accepted. It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
Once a return request is approved, Poova Holdings will require 5–7 business days to process the return and arrange a replacement unit if applicable.
To start a return, please contact us at info@poovaholdings.com.
If your return is approved, we will provide return instructions and a shipping label. Items sent without prior return approval will not be accepted. For any return-related inquiries, you may also contact us at info@poovaholdings.com
Refund Policy
If a replacement unit for the same model is not available, the customer will be issued a full refund. However, any delivery charges incurred for returning the item will not be included in the refund.
All approved refunds will be processed within 3–7 working days. Please note that the time taken for the amount to reflect in your credit card or bank account may vary depending on the respective bank’s processing time, and Poova Holdings will not be responsible for such delays.
Special- Air Conditioner Purchase Policy
In the event of purchasing an air conditioner with lower capacity than required, customers will be eligible only for a credit note equal to the purchase value or may option to upgrade to a higher-capacity unit. Poova Holdings (https://poovaholdings.com) does not offer refunds in such cases.
Please note that warranty and comprehensive warranty coverage will not apply if an under-capacity air conditioner is purchased.
Customers are advised to ensure correct capacity selection before purchase. For assistance in calculating the appropriate AC capacity based on room measurements, please contact us at 076 251 3020 or 077 377 7626.
- Refunds will not be provided for change of mind. All sales are final, and refunds will only be issued under specific conditions as stated in our policy.
Damage Reporting Policy
All physical damages must be reported within 2 hours of delivery. If not reported within this time, your claim may be rejected.
Please inspect your order immediately upon receiving it and contact Poova Holdings Customer Service immediately for assistance. . To process any damage claim, customers must provide clear images of both the outer packaging and the damaged product. If the outer package is visibly damaged at the time of delivery, customers have the right to refuse the delivery.
Claims submitted without proper photo evidence may not be eligible for review or approval.
Order Related Inquiries
For any inquiries regarding your online order, please contact us via:
Tel: 0112 512 263
Email: business@poovaholdings.com | info@poovaholdings.com
