Terms Of Service
Welcome to https://poovaholdings.com, the online purchasing gateway for Poova Holdings Pvt Ltd (Sri Lanka). Before using our website and services, please take a moment to review the following terms, conditions, and guidelines. By accessing or using this website, you acknowledge and agree to these terms and conditions.
Product information at poovaholdings.com website
Product information at BuyAbans.com website The poovaholdings.lk attempts to be as accurate as possible of information displayed in the site. However, https://poovaholdings.com/ does not guarantee that product descriptions or other contents of this site are 100% accurate, complete, reliable or completely free of errors.
If a product purchased from www.poovaholdings.lk does not match the description provided on our website, customers may request a return within 2 days of delivery, provided the product is unused and in its original condition.
Customers are advised to inspect the package and product carefully at the time of delivery. Any visible external damage, including damaged packaging, dents, scratches, or signs of mishandling, should be reported immediately upon receipt. Please note that returns, refunds, or replacements will not be accepted for claims relating to external or physical damage reported after delivery acceptance. Refunds or replacements will only be considered for products with verified manufacturing defects or technical faults, subject to inspection and approval by our technical team.
In case the item received is found defective, customers should immediately inform Poova Holdings within 24 hours to arrange a replacement with a brand-new unit or a full refund will be provided if the stock is unavailable.
If the new price is higher than the mentioned price, we will not cancel or deliver the item without your confirmation about the new price, and all cancellation of items will be informed. Even if delivery of the selected item is cancelled, poovaholdings.lk will not transfer your money back and you can buy any other available product up to the value of the previous item.
Using poovaholdings.lk accounts
It is the responsibility of users of this site to keep their passwords and other account information about poovaholdings.lk, and the computer used to log on confidentially. You are solely responsible for all the activities done via your poovaholdings.lk account or the password.
Who Can Buy Through poovaholdings.lk
Any customer may purchase products from poovaholdings.lk provided they are able to complete the transaction using one of the payment methods made available on the website. All purchases are subject to successful payment authorization through the selected payment method. Delivery of any item/items is limited within Sri Lanka and within accessible areas of Sri Lanka only. Those who are under 18 years are only allowed to buy through parents or guardians. The poovaholdings.lk holds the rights to reject the service, terminate user accounts, remove or edit contents or cancel orders at any time without notification.
Copyrights
All materials that are part of this site are copyrights & / or other intellectual property owned, controlled or licensed by Poova Holdings or its suppliers & protected by copyright laws.
DELIVERY POLICY
We will make the delivery to your doorstep. Once your payment is confirmed by the bank, your order will be delivered within 7 working days (Monday to Friday).
Delivery timelines may vary depending on product availability and your delivery location. In rare cases where a product is unavailable or delivery delays are expected, we may sometimes cancel the order and process a full refund to your original payment method. Please note that certain products with Website & App Exclusive Offers may not qualify for free delivery. We recommend checking the delivery information section on the product page before placing your order.
Order Terms And Conditions
1. Online Payment Facility Using Credit Cards
We accept all Visa, Master Cards, Sampath Bank, American Express & Commercial Bank Credit/Debit Cards. Also we accept KOKO Payment. The Internet Payment Gateways at Sampath Bank , DFCC Bank & Commercial Bank will carry out Credit Card acceptance and authentication
2. KOKO – Buy Now, Pay Later
With KOKO, you can split your purchase into 3 installments. The first installment is charged at the time of purchase, while the remaining two will be automatically deducted in the following months.
3. Cash on Delivery (COD)
Cash on Delivery is a widely used payment method in Sri Lanka. Customers can choose COD for orders of any value.
With this option, you can make the payment in cash when you receive your order from our store or through our courier partners.
Warranty
We guarantee that all products sold by Poova Holdings are of good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. We agree to repair the manufacturing defects in products on a free-of-charge basis only within the 01-year standard warranty period for Smartwatches and Smartphones except for products covered under different warranty periods.
Warranty starts from Mobile Phones , Smartwatches and Tabs – 12 months from Activation (Adapter, Cable: 06 months)
The Limited Warranty does not cover:
- To consumable parts, such as batteries or protective coatings, that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship. • To cosmetic damage, including but not limited to scratches, dents, or broken plastic ports.
- To damage caused by accident, abuse, liquid contact, fire, or external cause.
- To damage caused by operating the product outside the published guidance.
- To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
- To a product that has been modified to alter functionality or capacity without written permission.
- To any device whose serial number has been removed.
Notification
- During warranty service, the contents of the storage media may be deleted and reformatted.
- The warranty card is confined to the first purchaser of the product only and is not transferable.
- The above terms and conditions apply only to HotWav products sold within the territory of Sri Lanka.
DOA Policy
- When a product is defective after the customer has purchased it.
- Within 7 days from activation / Purchase
- Hardware defect only
- Product needs to physically reach service center on time for DOA
- Eligibility can be decided only by the service center; with the complete device with box & accessories. Not applicable for:
- Software accessory defect
- Customer misuse / Physical damage / Liquid damage
Repairs for non-warranty items
- Non-warranty items will be taken under the service custody once the estimated amount is paid and sent through the job sheet / request, LKR 500.00 to be paid.
- Estimates will be valid for 7 days. If the payment is made, repair will proceed. If not, the unit will be returned. And if the repair is confirmed, the estimated fee will be waived.
If you have any inquires regarding your Warranty & service, you can contact POOVA Service Centre: Hotline: 0777 144447 / 0753 134447
E-mail: service@poovaholdings.com
(Operating hours – Daily 9.30am to 5.00pm , Closed on Sunday and Public holidays)
